Looking for information about Assurant extended warranty coverage? Read our in-depth review of the company, including details on services and customer reviews.
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The Gist:
Endurance is our first choice for extended warranties
Quick Facts Plan Coverage and Perks| Plan coverage includes | Endurance Elite perks™ |
|---|---|
| Exclusionary plan | One-year membership for free |
| Powertrain plan | Tire repair and replacement |
| Maintenance coverage with Endurance Advantage | Key fob replacement |
| Roadside assistance | Total loss protection |
| Towing | Collision discount |
| Rental car | $250 rewards voucher |
| Trip interruption coverage | Endurance Protect app |
Assurant extended warranty contracts are sold by dealerships and financial institutions to protect your car after the manufacturer’s warranty expires. While Assurant has been in business for over 100 years and has been providing warranty contracts since 2004, you should always take the time to learn the ins and outs of a company before making any decisions. This article will look at Assurant’s extended warranty coverage and what customers have to say about the company. Read on to see how Assurant stacks up against some of the best extended car warranty providers in the nation.
Our review team has spent hundreds of hours researching car warranty companies to help consumers choose the best coverage for their vehicles. Writers and editors evaluate each brand based on industry data and real customers’ experiences, meeting high editorial standards to keep readers informed.
We give Assurant a 4.2 out of 5.0-star rating. While Assurant has solid protection plans available, its reputation and customer experience are concerning, especially the reviews of how it handles its policies. We recommend reaching out to other reputable extended car warranty providers for quotes.
On review websites, Assurant customers provide comments on all of the company’s services, such as phone insurance and third-party extended car warranties. The company holds an A+ rating from the Better Business Bureau (BBB) with an average customer review score of 4.65 out of 5.0. Assurant has responded to about 1,300 customer complaints made through the BBB in the last year. Customer complaints discuss the company’s poor customer service, slow claims process, and failure to issue claims payments. Below, we’ve presented reviews to provide a bigger picture of Assurant’s customer service experience.
“A well-thought-out process that allows a smooth and efficient transaction. Thank you for a good experience.” – Frank via Trustpilot
“Timely processing and approval of all claims. Great job, guys.” – Frederick via Trustpilot
“Taking 12 weeks to get my claim money back still no check.” – Christina11 via BBB
“No stars for me. They did not want to cover my vehicle unless I took it to the dealership I bought it from. No more business from me.” – Baudelio M. via BBB
Assurant began as the LaCrosse Mutual Aid Association, which sold disability insurance, in 1892. Over several decades, Assurant has grown and expanded into new markets, acquiring several companies, including The Warranty Group, a warranty and insurance company covering automobiles, mobile devices, and electronics.
Through Assurant Solutions, the company also administers warranties by other companies, including the United Services Automobile Association (USAA). Assurant’s extended warranty plans are only available through dealerships, which is why there isn’t much information available online. To receive a quote for an Assurant extended warranty, reach out to participating dealerships.
The cost of Assurant vehicle service contracts will vary and quotes aren’t readily available as coverage must be purchased through a dealership. However, some key factors affect the overall costs of Assurant’s vehicle protection plans, including:
Assurant offers five extended service contracts to drivers with various mileage eligibility limits. In-depth information about the plans is not readily available on the company’s website. However, we were able to find a general overview of coverage options:
All plans are transferable if you sell your car and can be canceled. Plan benefits include:
Assurant extended warranty coverage excludes cosmetic damage, normal wear and tear, and damage from a lack of maintenance. Its service plans also don’t cover routine maintenance such as oil changes or tire rotations. This is common in the extended warranty industry.
You can contact Assurant directly to find a participating dealership close to you. The cost of an Assurant extended warranty can be included in a vehicle lease or new car financing.
If you have an Assurant extended warranty and your vehicle experiences an unexpected mechanical breakdown, you can take it to a licensed repair facility in the U.S. or Canada. The repair service department will reach out to Assurant directly once the problem is diagnosed. Assurant will need to authorize any repairs before work can be done. If the repairs are covered under your extended car warranty, all you will need to do is pay your deductible.
According to Assurant, its most comprehensive coverage is under its Platinum plan, which includes engine and powertrain components as well as electrical systems and other parts associated with steering and suspension. The Engine and Powertrain plans offer narrower coverage but protect your vehicle’s most essential systems.
We rate Assurant’s extended warranty 4.2 out of 5.0 stars because of the company’s above average protection plans. Still, there’s limited information about coverage online and drivers can only buy these plans at participating dealers.
Before you make an decision on an Assurant extended warranty, you should get quotes from multiple third-party providers to compare your options.
We recommend reaching out to Endurance and Carchex for warranty plan cost estimates.
Endurance ranked highest in our review of the best extended car warranty companies. The provider is unique in the industry as it creates and backs its own warranty plans instead of using a third-party administrator. Endurance offers six levels of warranty coverage that can last up to 200,000 miles. It also provides perks, including roadside assistance and tire repair/replacement, under Elite Benefits, which every customer gets free for one year.
In our review, Endurance was awarded 4.5 stars out of 5.0. Plans are sold in 49 states in the U.S.
